Stractiv8 has grown. Meet the house — three offerings, one compass.
Last Updated: 5 October 2026
Welcome to Stractiv8’s website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the practices described in this policy.
Stractiv8 (Pty) Ltd (registration number 2016/535370/07) is a communications agency based at Workshop 17 Firestation, 16 Baker Street, Rosebank, Johannesburg. This notice explains how we collect, use and protect personal information, as required by the Protection of Personal Information Act 4 of 2013 (POPIA).
Our two roles:
What we collect and how
Who you are | What we collect | How we get it |
Client or prospective client contact | Name, job title, organisation, email, phone, correspondence | From you, your organisation, events and public sources such as your organisation’s website |
Website visitor | Details you enter in contact forms; basic usage data through cookies | From you and your browser |
Newsletter subscriber | Name, email, subscription preferences | From you, when you sign up |
Supplier or associate | Name, contact and company details, bank details, tax and B-BBEE information | From you |
Job applicant or staff member | CV, qualifications, ID number, contact details, bank and tax details, employment records | From you, referees you name, and our payroll provider |
Person featured in our creative work | Image, voice, video, quotes, name, consent or release form | From you, at a shoot, interview or event |
We do not knowingly collect special personal information (such as health, religion or biometric data) unless it is needed for a specific project, you have given explicit consent, and POPIA allows it.
Why we use it
We use personal information only when POPIA allows it (section 11):
Purpose | Lawful basis |
Replying to enquiries and preparing proposals | Steps you asked us to take before a contract |
Delivering services to clients | Performing our contract |
Paying suppliers, associates and staff | Performing our contract; legal obligation |
Tax, accounting, B-BBEE, labour and company law filings | Legal obligation |
Featuring people in videos, photos and publications | Your consent (a signed release) |
Sending our newsletter and news about our services | Your consent, or an existing client relationship, as section 69 allows |
Keeping our systems and hosted websites secure | Our legitimate interest, and our clients’ |
Recruitment | Steps you asked us to take; your consent to keep your CV on file |
We use it only for the purpose we collected it for, or one compatible with it.
Who we share it with
We never sell personal information. We share it only with:
Transfers outside South Africa. Some of these providers store data outside South Africa, including Google, Intuit and, depending on settings, Microsoft. Our website host, Teracore, stores hosted sites and backups on servers in Belgium, where the EU General Data Protection Regulation (GDPR) applies. We use only providers bound by data protection terms that give protection substantially similar to POPIA (section 72).
How long we keep it, and how we protect it
Information | How long we keep it |
Accounting, tax and VAT records | 5 years from the relevant return, as tax law requires |
Staff and payroll records | 3 years after employment ends, or longer where tax law requires |
Client contracts and project files | 5 years after the project ends |
Newsletter subscriptions | Until you unsubscribe |
Unsuccessful job applications | 12 months, with your consent; otherwise deleted after the process |
Release forms and consents | As long as the related content is in use |
After that, we delete or anonymise it securely.
How we protect it: individual accounts with access limited to people who need it, multi-factor authentication on email and cloud storage, encrypted connections, regular backups, and confidentiality clauses with staff and associates. If a security compromise affects your information, we will tell you and the Information Regulator as soon as reasonably possible (section 22).
Your rights
Under POPIA you may:
To exercise a right, email the Information Officer (details below). We will reply within 30 days. A formal request for records follows the process in our PAIA manual, published at https://stractiv8.com.
Direct marketing. We send our newsletter only to people who opted in, or to existing clients about similar services. Every email has an unsubscribe link.
Cookies. Our website uses essential cookies to work, and basic analytics cookies to see how pages are used. You can block or delete cookies in your browser settings.
Children. Our website and services are not aimed at children under 18. When a client project involves children, we get a parent’s or guardian’s written consent before filming, photographing or recording them.
Contact us, complaints and changes
Information Officer: Lethumusa Kulube, Director Email: hello@stractiv8.com (subject line: “Privacy request”) Address: Workshop 17 Firestation, 16 Baker Street, Rosebank, Johannesburg, 2196
Complaints. Please contact us first so we can put things right. You may also complain to the Information Regulator: POPIAComplaints@inforegulator.org.za, 010 023 5200, https://inforegulator.org.za.
Changes to this notice. We update this notice when our practices change. The date at the top shows the latest version.
1. Information We Collect
We may collect the following types of information when you use our website:
1.1. Personal Information
1.1.1. Name
1.1.2. Email address
1.1.3. Phone number
1.1.4. Physical address
1.1.5. Payment information (if applicable)
1.1.6. Any other information you voluntarily provide to us (e.g., through contact forms or surveys).
1.2. Non-Personal Information
1.2.1. Browser type and version
1.2.2. IP address
1.2.3. Operating system
1.2.4. Pages visited on our website
1.2.5. Time and date of visits
1.2.6. Referring website addresses
1.2.7. Other anonymous usage data
2. How We Use Your Information
We may use the information we collect for the following purposes:
2.1. To provide, operate, and maintain our website.
2.2. To improve, personalise, and expand our website and services.
2.3. To communicate with you, including responding to enquiries and providing customer support.
2.4. To process transactions and send you related information (e.g., invoices, confirmations).
2.5. To send you promotional materials, newsletters, and other updates (you may opt out at any time).
2.6. To monitor and analyse usage and trends to improve your experience.
2.7. To comply with legal obligations and protect our rights and interests.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1. With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processors, hosting providers).
3.2. When required by law or to comply with legal processes.
3.3. To protect the rights, property, or safety of Stractiv8, our users, or others.
3.4. With your consent or at your direction.
4. Cookies and Tracking Technologies
4.1. We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and track usage patterns.
4.2. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
5. Data Security
5.1. 5.1. We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
5.2. 5.2. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
6.1. You have the right to access, update, or delete your personal information. To do so, please contact us using the information provided below.
6.2. You may opt out of receiving promotional communications from us by following the unsubscribe link in our emails or contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Stractiv8
Email: support@stractiv8.com
Phone: +27-10-025-2202
Address: 10th Floor Firestation, 16 Baker Street, Rosebank, Johannesburg, Gauteng, South Africa
Thank you for trusting Stractiv8 with your personal information.
Trusted by leading brands and impact-driven organizations.
